VisaPro, LLC is a US based immigration firm with offices in US and India.
VisaPro India is the local arm of VisaPro, LLC in the US. Our growing organization in India offers you great stability and growth potential.
VisaPro started with a dream to provide exceptional U.S. immigration services at reasonable costs to companies and individuals in over 40 countries who are in need of immigration advice and guidance, and today we are proud to say that we have succeeded.
VisaPro is on a mission to emerge as a global leader in worldwide immigration service’s maintaining the impeccable quality and success. We develop proprietary web applications, and use state-of-the-art technology for research, marketing, client communications and case management.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases