Achieve Sales Target(Sales of Flats/Villas/Plots) of a branch/Location through a Team. Daily Monitoring of Sales/Joint Calls with Sales Team for Sales Closure. Initiating field activities to generate leads/sales. Co-ordination with Customer care and Project Management Depts for client requirements. Execution of agreement of the sold flats. Participation in Property Expos or any sales promotion ActivitiesDesired Profile:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases