Providing market trends for the territory. Be the Domain Leader to establish domain and product expertise in the minds on the customers. Mapping the territory and prioritizing the customer base. Identifying and tapping new markets Desired Candidate Profile Please refer to the Job description above
Kale Logistics Solutions Pvt.Ltd Some of the notable achievements: First and possibly only Indian IT product company to have global industry platforms One of our solution has been presented as a case study by the Indian Customs to the Honourable Prime Ministe
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases