Responsible to completely cover the designated geography Product Knowledge: should introduce the product to client, explain and demonstrate if needed Daily Field Calls : On filed customer meetings, interacting with all prospects to generateleads Sales Visit Updates: Updates via CRM Daily, weekly and monthly calls details, funnel ,deals and Pipeline Send mails of customer details, product name for submit the quote to client with Sales and marketing coordinator (or) inform in crm mail report. Arrange conference meetings with top ten customers and their DMU (decision making unit)on new technology with National and international product managers and heads Weekly reports to Product manager
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases