Company Profile: Target Publications Pvt. Ltd. began operations in 2006. We are a 10 year old organization in the field of Educational Publishing. Our financial report says- we’ve had more than 100% growth record every year since inception. However, we say, we’ve not just grown figuratively but also qualitatively.
Company Name: Target Publications Pvt Ltd 2nd Floor, Aroto Industrial Premises CHS, Above Surya Eye Care Hospital, 63-A, P.K Road, Mulund (W), Mumbai 400080. Industry: Educational Book Publishing. Location: Mulund (W) Work Week: Monday - Saturday 10:00 am to 06:30 pm Telephone: 8879 9397 14 / 15 Website: www.targetpublications.org
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases