The company is an IT product company which is has a Mobile and Web based platform.
1. Attending initial sales meetings with Retailers & Wholesalers and understand the software application.
2. Determining a client's business requirements and whether the products being considered are suitable
3. Decide whether the software needs adapting to meet the client's needs. 4. Presenting feedback of client, market analysis and findings to internal technical team for improvement. 5. Responsible for end to end sales cycle (from lead generation to closure).
Sales Manager,Agency Manager,Unit Manager,Business Development Manager,Sales Development Manager,Direct Sales,Corporate Sales,Sales Marketing,Sales Executive,Direct Selling,Door to Door Selling,Field Sales
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases