Keywords / Skills : Possess sound knowledge and understanding of consumer (students and parents) behavior, Thrive in a fast paced ambiguous work environment , Enthusiastic and willing to work relentlessly for achieving and exceeding business candidate targets
Excellent communication skills and good thought process - Willingness to learn in a dynamic environment - Self-starter with ability to work in a fast paced environment - Passion for learning the sales tacts and tools in a startup organisation with h
• Good Interpersonal Skills • Good communication skills • Eye for detail • Ability to work under pressure • Target Oriented • Quick Learner • Basic understanding of Ms Office • Networking / referencing skills
Test case design, Test Planning and Test Execution,Cloud environment - Open Stack.Linux environment ,Experienced in Perl/Python scripting, Test automation framework • Work Exp. In CI/CD Environment and agile methodology.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases