Graduate with 1 years’ work experience / Fresher with excellent communication can apply Strong communication skills (Oral and Written) in English/Circle specific regional language(s) and should have ability to handle irate /
Aggressive go getter, High Energy levels, Previous Direct Sales experience preferred Financial products, Good Communication skills (English & Local language), Strong Customer Orientation, Familiar with basic working on Computers/ MS Word/ MS XL
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases