We are one of the leading suppliers of HIGH Quality Excipients, from all across the globe. Our PRODUCT BASKET Include all Pharmacopeia, USP/NF/FCC/JP/BP/EP Grade Products. We bring value added products, exceptional technical support and unique service experience to benefit our customers. Our head office & our Warehouse is in Mumbai. Our company has sourced and supplied quality fine chemicals for pharmaceutical, industrial and institutional clients throughout the country. We have a range of 2000 + Pharma References, to help Customer optimize efficiency. Our goal is to save time and resources of Customer, by providing with Customized Specifications. We are the pioneers in fine chemical sourcing & providing innovative solutions. Our depth of knowledge and experience, combined with our international relations, enable us to provide Customers with a unique range of products and services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases