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Sales Associate (Voice/Non Voice)

Keywords / Skills : Sales Associate, Inbound Customer Service, Upselling

0 - 3 years
Posted: 2019-03-01

Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
Other Customer Service/ Call Center
Posted On
1st Mar 2019
Job Ref code
Job Description
Job Description: - Inbound Customer Service / Upselling.

Interface with customers via chat or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Roles & Responsibilities:-
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Support customers across Telecommunication, Financial Services & Healthcare vertical.
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile:-
  • Any Graduate fresher OR Under-Graduate / drop out / pursuing Bachelors- any fresher can apply
  • BE/Btech freshers are not eligible (at least 1 year ICC Experience)
  • Excellent verbal and written communication skills.
  • Flexible with 24/7 Environment.

Additional Benefits:-
  • Medical insurance worth 1 lakhs.
  • Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
  • Gratuity
  • Education Assistance plan – Annual entitlement of up to INR 24,000.
  • Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

About Company

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
About Recruiter
Human Resource
Convergys India Services Private Limited
Skills I hire for Good Command over English, Infrastructure / Networking Knowledge
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