Sales Associate will be required to: (i) Attend to inquiries received from our client (ii) Engage with them in understanding their requirement (iii) Provide quotation (iii) Regular follow up for every lead and updating in CRM (iv) Negotiation and closing of deal
Are you tired of selling mediocre products that have no advantage over competitor products? Would you rather be building long term customers and supporting them with quality products? We at Bombay Tools Centre (Bombay) Pvt Ltd are focused on offering industrial products to our clients at sustainable pricing. In fact our vision is to be leading suppliers & distributors of world class industrial products. We believe in building relationship by educating our client, understanding their needs and pain points and provide products and services *transparently*. If you are an individual looking to grow both personally and professionally through-out your career while being a super achiever we invite you to be part of our growth story. Only self-driven individuals ready to tackle challenges head-on, persistent and customer-centric may apply
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases