About the Company: Anchor Container Services Private Limited
Anchor Container was established in the year 1998. It is the manufacturer & service provider of Portable Cabins, Container Lashing, Fabrication, Bunk House, Power pack, Empty containers, Modular containers, Industrial Containers and Container Spare Parts etc.
To meet Construction / Engineering Vendor and Large Corporates to sell Containers / Bunk Houses / Mobile Toilets / Container Spare Parts / Panels / Security Cabins / Prefabricated Offices /etc.
Driving business through defined channels of acquisition
Develop strong interfaces with Operations and Sales team
Overall administration of the office and factory
Education: BBA/MBA with 2-6 years experience
Good knowledge in Fabrication and Welding Processes
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases