Job Description Roles & Responsibilities - To provide support to customers in needs analysis and design of functional requirements of the deployment; - Prepare functional specification documents in line with customer requirements and corresponding architecture of the Sage 300 ERP system; - Implement Sage 300 ERP as per agreed customer requirements and functional specifications - Provide customer and inhouse training to end users of the Sage 300 ERP system across the various modules at min... Skills Requirements - Bachelors Degree in Information Technology or similar - Sage 300 ERP Certification - Extensive knowledge in MS SQL - A minimum of 2 years in Sage 300 ERP consulting experience - Experience and certifications in Sage HR & Payroll and Sage Evolution is an added advantage - Team player - Ability to work under pressure in an accurate and professional manner
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases