Design, build, and maintain efficient, reusable, and reliable Ruby code. Ensure the best possible performance, responsiveness of the applications by helping maintain code quality. You will develop RESTful backend services in a young and motivated team, building stable and elegant web applications. Create redundancy in our systems with clustering, sharding or replication strategies and being responsible for its availability. Work on real time, highly available and high traffic environment (> 3 million requests / hour). Search and evaluate different technologies and development stacks for API based platform which can handle petabytes of loads. Drive engineering excellence and ensure team is delivering high-value results.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases