1. RSM should train his respective ASM's and BDOs to conduct sales activity required to be done by them.2. RSM should also train ASM's and BDOs' to get into maximum branding activity at the retailers end.3. RSM should monitor the daily sales activity in his entire region and see to it that it is as per expectation of the management.4. RSM should study the effectiveness of his ASMs and BDOs and if they are not find effective, he should arrange to replace them.5. RSM should motivate the effective sales team and get the sales targets of his region achieved through this team.6. RSM is also requiredto follow timely payments in his entire region7. RSM should explore the untapped markets in his region and ask ASMs to find and appoint required number of distributors to cover the untapped markets8. RSM should report on weekly and monthly basis about his teams performance, new retails entered, new products introduced, new distributors introduced, sales generated.9
Reliance Globalcom is spearheading the global telecom ambitions of Reliance Communications -Indiaâs largest integrated telecom service provider. Reliance Globalcom brings together the synergies of Reliance Communications and its integrated global business with a highly successful bouquet of retail products & services. The company serves over 1000 enterprises, 200 telecom carriers and 1.4 million retail customers in 50 countries across 5 continents. It is one of the fastest growing international telecommunication companies in the world today (www.relianceglobalcom.com)
Reliance Globalcom is consolidated global business arm of Reliance Communications Ltd, Indiaâs largest mobile service provider with over eight million customers. Reliance Communication has established a pan-India, integrated (wireless and wire line) and convergent (voice, data and video) digital network, to offer services spanning the entire communications value chain â" infrastructure, services for enterprises and individuals, applications and consulting. The Reliance Group, founded by Shri Dhirubhai H. Ambani (1932-2002), is India's largest business house with total revenues of over US$ 22.6 billion, cash profit of US$ 2.8 billion, net profit of US$ 1.4 billion and exports of US$ 3.6 billion (representing approximately 5% of Indiaâs exports).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases