• Part of both the deployment team and future operations team, they are mainly in charge of the infrastructure support for server installations and troubleshooting. The Engineer also contributes to the completion of the solution architecture for the Robotic Process Automation project. During the implementation phase, they are the one leading the infrastructure workshops.
• He will manage, orchestrate and control the virtual workforce as part of the operational environment. Their focus is on continuously improving robotic operational performance and resource allocation, by exploiting the advanced reporting and analytical tools within the Robotic Process Automation solution.
• And RPA Service Support to act as the first line of assistance for the RPA solution in deployment.
VDart is an IT Solutions organization, headquartered in Alpharetta, Georgia with operational presence in the US and India. VDart Inc is one of the leading Information Technology (IT) service provider in the nation. VDart has augmented their staff with highly qualified and trained consultants who are experienced and certified with the latest technologies in their specific domains. Their professionalism and expertise have added value to our customer’s projects. VDart is also a preferred vendor to dozens of Fortune 500/1000 Corporations, and other IT consulting firms.
Minimum 8 years of experience in similar domain and technology Experience with Infrastructure architectural design; Compute, storage & network design concepts. Bare metal, Hypervisors, HA, HP Storage, Clustering, HPC, Reporting, Back up & Disaster Re
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases