Smartshore, is a service-based company that strives to offer its clients the right globalization strategy based on their business processes. This entails a hybrid of on-shore, near-shore and off-shore models.
Smartshore specializes in Outsourcing Services which includes IT Staffing, IT Application Development IT Infrastructure Management and Knowledge Process Outsourcing. It captures the rich experiences of its founders in the global sourcing space, who have a successful IT outsourcing track record of over 10 years. Smartshore aims at providing a transparent, efficient, low-cost outsourced model that is combined with top-class service delivery.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases