Job Location: Ahmedabad Experience: 5 to 6 years Roles Responsibilities: Optimise headcount through managing/ overseeing joiners, leavers and secondments, increasing utilisation and being aware of the impact on employee engagement. Delivering the manpower and resourcing plan by having a deep understanding of growth plans and headcount required to support these; balancing these with the needs of the individual. Deploy individuals onto assignments ensuring that there is a balance between business needs and the needs of our employees. Conducting regular portfolio reviews to ensure maximum utilisation, development and fair allocation of work for each individual. Interpret and analyse Management Information (MI) to provide trends, make connections and help drive the business growth plans by feeding insight into the recruitment strategy. Share knowledge, best practice and network with your colleagues across the business and Resource Management Function. Use technical knowledge to help ensure the overall resourcing process is as efficient as possible whilst delivering to the needs of our partners and employees. Understand the firm-wide strategy, business and resource management strategy and know how to apply it to the Resourcing objectives and vision for the business unit/ line of service.
Knowarth Technologies KNOWARTH Technologies is a brainchild of passionate technopreneurs having vast experience in managing , designing and delivering large scale enterprise solutions with prime focus on achieving business goals with high performance systems
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases