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Resident Desktop Engineer

Keywords / Skills : Certifications such as Microsoft (MCITP, MCSA, MCP) and Cisco (CCNA). Good Understanding of Computer Support and Troubleshooting. Windows 10/8, Mac OSX, Linux, Windows Server products and/or Apple Operating Systems.

4 - 9 years
Posted: 2019-07-18

Job Description
Desktop Support Job Duties

 Provides advice and guidance to colleagues regarding incidents 
 Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance 
 Identify, log and resolve technical problems with software applications or network systems 
 Asset Management through Tool 
 Identify potential changes and system improvements to present to senior team leaders for consideration and implementation 
 Ensure that work is carried out within agreed service levels and in accordance with department guidelines 
 Create, maintain, and distribute reports of progress to senior leadership 
 Migrating servers from Windows 8 to Windows 10 or higher platform 
 Maintain client databases with up to date solutions and clear record of activities 
 Explain and document technical issues in a clear way to clients 
 Use call logging system to accurately record telephone requests.

Desktop Support Skills and Qualifications:

 Excellent Customer Service in Face-to-Face, 
 Telephone or Electronic Interaction with Clients, 
 Good Language and Communications Skills, 
 Problem-Solving, 
 Relevant Certifications such as Microsoft (MCITP, MCSA, MCP) and Cisco (CCNA). 
 Good Understanding of Computer Support and Troubleshooting, 
 Knowledge of Windows 10/8, Mac OSX, Linux, Windows Server products and/or Apple Operating Systems, 
 Ability to Work in a Team


About Company

BIGDATA Technology Solutions
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