Multi Recruit is your end-to-end Recruitment specialists. We create branding, provide market insights, customise recruitment solutions and provide the right talent to fill positions at all levels. We offer Self-service and Managed service. Our dedicated team and managers will personalize and customise every assignment for result-oriented goals like value proposition and ROI. Our multifaceted resources come with years of commended performance, experience dedication and exceptional service. We cater to domestic and international clients for IT and Non-IT roles that will provide you with the all-round service you are looking for.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases