Easy Solutions was founded in 2001 with the aim of providing a full spectrum of contamination control services and supplies. From thereon we have grown steadily and now have an impressive portfolio of products that can cater to any of your contamination control requirements. Easy Solutions is dedicated to providing practical solutions to our customer’s decontamination needs across various sector i.e. Pharmaceutical, Medical devices or Biotechnology, Electronics or Semiconductor, Aerospace or Food Processing.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases