SBT Research is a one of the leading global Market research & analysis organization providing end-to-end customized research, analytics, database building and information publishing services. We’re constantly expanding our knowledge pool about consumer behavior, global markets and best-in-class research processes whether it is an end-to-end business research or multi-geography data collection. We focus on bringing market pulse right at your fingertips . We strive to partner with our clients to deliver a wide array of results through a blend of market & business research approaches. This approach of using multiple research and evaluation techniques help us derive greater insights by reducing the research costs. We help you increase your ROI by providing most accurate contact database. This database has been designed & customized to suite your business requirements. We believe in solutions that combine innovation with an intelligent business sense to bring about dramatic improvements in both office process efficiencies and the company's bottom line. Our competitive strength is superior customer service, quality control and cost effective operations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases