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Requisition for Customer Care Executive (International and Domestic voice process)

Keywords / Skills : Customer Support, Customer Service, Customer Care, Customer Care Executive, Customer Support Executive, Customer support representative, CSE, Customer support officer

0 - 2 years
Posted: 2019-01-23

Job Description
Job Description-
  • Requisition for International Voice process. 
  • Rotational shifts with one week off. 
  • Should have good communication skills. 
  • Experience :6 months -1year
  • Salary -1,00,000 to 3,00,000 PA+ incentives


About Company

We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voce Services in the areas of Collections, Sales and Customer Service.

Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 500 Million Bharat Forge Group, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

The vision, dynamism & business acumen of the promoters and the leadership of CEO Rajesh (Raj) Thankappan has nurtured Epicenter into a leader in Business Task Outsourcing for a large number of prestigious clients around the globe. The promoters are supported by a team of immensely talented and experienced management members, who provide global expertise to Epicenter. Epicenter also enjoys a strong support from its Venture Capitalists.

Epicenter believes in six basic Core Values.

People
Customers
Integrity
Team Work
Continuous Improvement
Quality and Innovation
Epicenter has Core Competence in various voice and non voice processes like



Collections (Early and late stage)
Sales and Telemarketing
Customer Service .

Epicenter provides a best-in-class call center operation that reflects the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure. It provides a solution that allows scalability without compromising on quality. It ensures a seamless transition of work from the client to Epicenter.

Epicenter has invested in state-of-the-art infrastructure at its brand new Facility to ensure uninterrupted uptime connectivity for instant response. It has the latest technological tools in e-CRM and video monitoring facilities – one of the first call centers in India to opt for these facilities.


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