Greetings from Winx! Dear Candidate, We have Openings For Customer support & Technical Support (Voice) in Top Bpo's Location : Hyderabad 1. Any graduate/Under Graduate including BE/B.Tech & Mca's 2. Good communication skills. 3. Must speak fluent English 4.Willing to work in Night Shifts.
Customer Support/Technical Support Executives.(Voice) 1.Under Graduates/Graduate/PG.(freshers or Experience) 2.Excellent Communication skills in English. 3.Willing to work in Rotational Shifts.
References from you would be highly appreciated. Forward your updated resume to [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases