Company Name: PSW GLOBAL SOLUTIONS Company Description: PSW GLOBAL SOLUTIONS PSW GLOBAL SOLUTIONS is a well-acclaimed recruitment company in Chennai. We serve clients for Head Hunting, Man Power Recruitment, Placement Consultancy and Campus Placement. We are a professionally managed recruitment consulting company, headed by people having a strong background in manpower placements in various industries such as financial services, Technology and Telecom, Engineering & Automotive, Educational services, Medical services, Art and Culture, BPO, etc. Email: [HIDDEN TEXT] Telephone: 7811992966
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases