27 year old US based product company hiring for Content Developer. Please find the job details below.
Role- Content Developer
Notice Period- Max 20 days prefer
Skilled and experienced member responsible for creating user content and product documentation based on requirement specifications.
Bachelors degree in Computer Science, Computer Engineering or similar technical discipline; or, equivalent demonstrable experience.
2-3 years of relevant experience
Research, write, edit, and proof-read content for documentation deliverables
Apply the relevant templates, styles structure guidelines, and standards to ensure uniformity of content
Follow established processes and use any tools needed for the job
Be an active participant in Content Development Team design and training sessions
Be an active participant on multiple development Sprint Teams
Attend demonstrations, grooming sessions, and sprint planning sessions to absorb the necessary information to ensure that technically correct content can be created with a minimum amount of further discussion with Subject Matter Experts (SME)
Strong organizational skills and ability to multi-task
Ability to analyse and organize information from multiple sources
CIEL is a new-age HR Firm, offers Talent Acquisition solutions to its clients leveraging on technology and analytics framework.
Having pioneered several vistas in HR since 1992, the Founders of Ma Foi diversified successfully into the areas of Analytics and Strategy consulting.
The founders along with industry veterans have started their 2nd venture in the HR services market to bring new meanings to the industry through "Ciel HR Services" strongly anchored on technology and Analytics.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases