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Required For Kotak Bank Customer Support Representative & Back Office Executive All Mumbai Branch

Keywords / Skills : Fresher\s, Back Office, Back office executive, Office assistant, Back office operations, Banking Operations, Banking Domain, Finance Analyst, Finance Executive, Banking, Business Analyst, Research Analyst, Financial Analyst

0 - 3 years
Posted: 2017-12-07

Banking/ Financial Services
Finance & Accounts
Banking, Insurance & Financial Services
Insurance Operations Officer
Retail Branch Operations
Investment Banking
B.A, B.Com, BAMS, BHM, CA, CA Inter, Class 12, Diploma, M.A, MBA, MCA, M.Com, M.Sc, Other
1.20 - 2.50 lacs
Posted On
7th Dec 2017
Job Description
Job Descriptions

Provide splendid customer services to customers in a friendly and courteous manner at all times

Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly

Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay

Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties

Inform and suggest new banking products to customers

Provide information to customers on their account status and account balances

Open new bank accounts according to laid down rules and guidelines

Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction

Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions

Participate in marketing and awareness campaigns in the bank to create an enlarged customer base

Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction

Ensure that customers confidential information is properly protected and only used for official purposes

Be involved in performing some financial related and marketing transactions

Channel complex customer complaints and challenges to the right quarters for effective resolution

Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.

Interview Timings: - 11:00 PM to 04:30 PM
Qualification minimum: HSC, B.COM Graduate, Banking and insurance Any Post Graduate.
Contact No-9167944587/9702165887

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