Vega Conveyors & Automation Limited For Over a decade, Vega has been a leader in its own right, producing versatile, reliable and cost effective systems in the field of Conveying, Material Handling & Packaging Automation across industry segments.
Vega Conveyors & Automation Ltd., headquartered in Hyderabad, has always been in the vanguard of handling technology offering technically proven, dependable and quality products from a single conveyor roller to a custom designed system for handling products as small as a match box to as large as a pallet load. Vega has achieved an excellent growth the last 8 years – a growth of more than 40 times.
Vega Conveyors & Automation Ltd’s product profile consists of material handling, conveying and automation solutions for companies operating in the field of Food, Chocolate & Confectionery, Battery, Pharmaceuticals, Beverages, Petrochemicals & Textiles and Engineering. The company currently has acustomer base of more than 250 and its customers are almost equally spread all over India and the world. Its list of customers include the best of the Indian Corporate Industry.
The company is currently headed by professionals who believe in themselves & their dreams and work towards converting their dreams to reality.
The company spends a part of their revenue in developing newer technological systems & machines and considers that investment in Research & Development is their best bet in retaining and bringing in new customers and in increasing their future revenues.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases