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Reporting & Ticket Analyst with IT Service Based Company – Noida

Keywords / Skills : QA, Change Control, Customer Satisfaction

3 - 5 years
Posted: 2019-06-28

Industry
Recruitment/Staffing/RPO
Function
IT
Role
System Analyst/ Tech Architect
Posted On
28th Jun 2019
Job Ref code
270619007025
Job Description

Job Description

  1. Ensure service reports are produced in a timely manner
  2. Maintain ticketing system
  3. Monitor ticketing system, and escalate any likely SLA breaches.
  4. Provide QA and feedback against ticket standards.
  5. Proactively seek ways of improving the performance of the ticketing system.
  6. Adhere to change control process
  7. Provide audit support when required
  8. Respond to alerts, escalations and stakeholder communication
  9. Conduct periodic Customer satisfaction reviews and meetings.

Required Candidate profileExperience with ticketing systems, eg Zendesk, ServiceNow
ITIL
o Service Operations
o Helpdesk
o Incident

Local candidates only.

Perks and BenefitsAs Per IndustryNone

About Company

Athena Consultancy Services
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