Job Description Yrs :2-4yrs Roles and Responsibilities Excel skills : Advanced excel with Knowledge of Pivots (Slicers/Dicers) & Macros (VBA macros would be an added advantage)Experience on dashboard creation for Senior/Top management would be an advantage ? Contact Centre Knowledge : Good understanding of Contact Centre metrics ? Communication skills : Above Average to Good Communication skills ? Tools Knowledge : Good understanding of Avaya. Knowledge/experience on other... Skills Reporting Analyst
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases