STAFFIK SERVICO is a leading executive search firm. Our journey started in 2016 with a distinctive vision and structure aimed at creating distinct value for our client through the recruitment of top-level management resources by accurate identification, timely screening, assessment, & on boarding of most suitable talent to them before their competitors. We believe in the long term win- win situation wherein all involved stakeholders benefit.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases