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Relationship Manager – Publishers and Institutions

Keywords / Skills : Relationship Manager, Publishers and Institutions, client queries, client queries, customer management, data tracking and reporting

1 - 4 years
Posted: 2019-08-15

Sales/Business Development
Sales Exec/ Sales Representative
Posted On
15th Aug 2019
Job Ref code
Job Description
Job Description :

Overview of Role
Editage/CACTUS is looking to add a self-motivated, entrepreneurial member to our Corporate Sales team in Mumbai, India. Editage, a division of Cactus Communications, is a leading provider of academic and scientific communication services to researchers, publishers, institutions, libraries & corporations worldwide. As Relationship Manager, you will be responsible for the day-to-day management of the relationships with key academic institutional clients. You will oversee and be accountable for the quality and on-time delivery of our services to these clients. Specifically, you will
  • Respond to client queries and service quotation requests from customers in the US, Europe, the Middle East, and India
  • Communicate effectively with clients to build strong working relationships, to understand each client's needs, and to provide service options/guidance for their unique requirements.
  • Coordinate with various teams within the organization to ensure that clients get the best possible service experience.
  • Provide inputs to customize workflow and plan resourcing so that client expectations are met
  • Create reports on the health of corporate accounts and inputs on how to nurture and grow these accounts
  • Undertake additional tasks, projects and initiatives that contribute to the organizations growth

Desired Candidate Profile
You should
  • Have a graduate degree
  • Have a minimum experience of 1 year (preferably in project management or customer management
  • Be able to adapt to changing business requirements and trends
  • Be able to work in a shift starting at 7 AM or ending at 11 PM IST
  • Be an excellent communicator both written and verbal
  • Be good at multitasking
  • Have high attention to detail
  • Have basic Excel skills and be good at data tracking and reporting

Location: Andheri, Mumbai

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