FICE is focused on bridging the academia-industry divide, enhancing student employability, promoting innovation and creating an entrepreneurial ecosystem for youth. FICE believes that lasting changes to society can only come from ubiquitous, high quality, market relevant educational interventions to youth. FICE works with top technology companies and global universities to create experiential learning programs and products that are then made available to students through their institutions. FICE was founded in 2008 and currently operates in India and the United States of America. More details are available at www.fice.in.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases