Greeting from 2COMS CONSULTING PVT LTD We have urgent opening for Regional Manager Position - Regional Manager(2nd line manager ) CTC - upto 10lpa Location - Chennai Candidate should have good experience in Healthcare division
Candidate should have covering areas Entri CHENNAI AND KANCHIPURAM ,VELLOR Age limit - 38 years Regards , sirisha, 9160903519 [HIDDEN TEXT] Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases