Expertise in Managing and coordinating all ocean, air, customs and logistics activities for shipments of raw materials and apparel into and out of South Asia (Bangladesh, India, Sri Lanka). This includes operational management and tracking of shipments from factories across South Asia that support the Brand’s business.
Sal budget = BDT 46,00,000 to 52,00,000 PA / negotiable.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases