Hunt & Badge’s Offshore Development Center provides you with access to a large pool of highly skilled technical and business resources at a competitive price point. SunSmart ODC helps start-ups, small and mid-sized companies achieve business goals by offering dedicated offshore development center services. We combine in-depth project management expertise with the highest quality development standards to ensure every project, software and application is a success. At SunSmart, we use the most up-to-date technologies and processes support your project, integrating seamlessly with your company's unique needs and also ensure that clients have a positive experience during the whole process of outsourced development. Our clients include a host of Fortune 500 companies, mid-sized global companies as well as some of the most respected Indian conglomerates. Our strength is in being a Global Boutique search firm which helps us give our clients and candidates our undivided attention. Over the years we have built a strong network of knowledge and people. Our success can be attributed to our people, scientific methodology, superior relationships and an unrelenting focus towards quality and high-end research.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases