Populus Flyers is a talent advisory firm that works to deliver people, as right resource. We aim to provide fast, simple and cost-effective solutions for our clients, through strategic advice and solutions in the areas of University Programs & Campus Recruitment, Lateral Hiring, Executive Search, Process Management Services, Assessment Services, Talent Branding, Temporary Staffing & Training and Development programs. One of our verticals is also into BPO/KPO sector.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases