B-Mates have a group of consultants who can craft your requirements from scratch and help deliver technically compliant Websites, Mobile and Web Apps. B-Mates Offer you intelligent web solutions to fulfill your Needs with a very Professional team in your service. We help your brand to stand out of the crowd and help you explore the digital space! B-mates is the best digital transformation partner for your brand. We have a strong clientele in India, South East Asia and the Middle East. B-Mates provides high quality products that combine performance with value pricing while establishing a successful relationship with our customer and suppliers.B-Mates provide professional software development services to your organisation. Our software development service includes: research, new development, prototyping, modification, reuse, re-engineering, support and maintenance.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases