Guinness Nigeria Plc is a major market for Diageo: Guinness Nigeria operates in the unique and fast growing alcohol industry of over 15mhl beer potential. It is the only company that does Total Beverage Alcohol (TBA) in Nigeria. Itâs an on trade dominated market but with a fast growing off trade channel. We are recruiting to fill the following positions below: Â Job Title:Â Quality System Intern AutoReqId: 60785BR Location:Â Lagos Function: Supply Job Description Intern will be involved in the: Intern would be working with departmental champions across site to ensure updated departmental manual and procedures Maintenance of ISO 9001: 2015 andÂ FSSC documentation to meet requirements of the new ISO/FSSC standards The internship is for a fixed period of between 6 to 12 months. Educational Requirements Interns must be students in an accredited academic and/or technical institution undertaking either a Bachelorâs Degree (BSC) or a National Diploma (OND or HND) or technical certificate. Intending Interns must be in any of Food Technology, Food Science, Microbiology or any other related fields to be eligible for this role Qualitative Requirements: A successful intern has a desire to gain professional experience and is incredibly eager to learn. Strong listening skills are also required to perform this role. Oral and written communication skills, the ability to follow directions, as well as not being afraid to ask questions will ensure a productive internship. An excellent Excel Spreadsheet skill is essential. Very articulate with fluent English. Patient, attention to detail, fast learner, committed, able to follow instructions, can work quickly and accurately under pressure. Keen to learn about the markets and also with a high attention to detail and pride in their work at this initial stage of their career development Eligibility Requirements: Undergraduate Interns: Candidates must be at least 18 years of age Candidates must have a minimum CGPA of or equivalent. Must have a letter from institution indicating you are a student and/or require internship as part of requirement for course completion. Eligible candidates from technical schools may also apply
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases