SVK Global Solutions is a venture of business people and a band of IT professionals both with core software background coupled with Human Capital expertise. SVK Global employs an expert staff, executes an unique approach, and most importantly, listen carefully to customer needs. In doing so, we consistently design, develop and deploy the right solutions for our clients.
Understanding fiscal pressures have tightened IT budgets off late, we deliver world-class solutions, within economical budgets and added value. SVK Global is well known for simple, fast, cost-effective, yet high quality solutions, and been recommended by clients for our quality, timeline delivery and TRUST we build.
Our Business Area:
Work Force Solutions ( Perm / Contract / CTH hiring / Temping)
Human Capital Consulting
Customised Applications Development
TAAS ( Testing as Service)
It will be a great pleasure for us to work with your esteemed organization. We have a pool of experienced resources having expertise in handing complex and large projects in off shore and onsite positions.
Awaiting for a positive response and advise best way to move further for your valued partnership.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases