Process audit of sand making, core making and Melting. Casting lay out marking dimension inspection for casting as per schedule plan. WCQ audit and compliance. DRL monitoring for effectiveness at molding line to reduce rejection at final stage. Handling of customer complaints and resolution in time. Handling of Quality issues raised in castings at fettler end. Buy off gate calibration and layered audit. Cost reduction initiative.
QMS system and adherence. PDI verification and inspection activities of machined casting components.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases