Should have done some certifications in the field of quality assurance, preferably Six Sigma. Should know about 7 tools of quality
Process improvement project , automation will be additional advantage candiadtes should be fluent,English+HIndi,Should Monitor QAs , deviations & take initiate corrective measures.. Participate in design of quality parameters & standards (SOP) Identify the gaps in current process & systems in order to improve overall quality of Process.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases