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Keywords / Skills : Minimum 2 years of experience in international voice process. Should be aware about the quality parameters.

2 - 4 years
Posted: 2019-06-26

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service/ Call Center
Education
Bachelor of Commerce (BCom)
Posted On
26th Jun 2019
Job Description
 Supervision of work group, including work assignment and attendance monitoring; providing input into selecting,
training, developing, and completing performance appraisal of work group(s) in accordance with the
organization’s policies and applicable legal requirements
 Maintain accurate metrics of direct reports individual performance as well as overall team level performance
 Manage resources across the assigned portfolio (personnel schedules, varying account needs)
 Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate
on execution of improvement action plans
 Develop strong working relationships with key Business stakeholders, internal and external
 Oversee audits of key support processes within each account and recommends changes

About Company

Elements HR Services
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