Determines quality improvement parameters by identifying statistical methods relevant to manufacturing processes.
Establishes statistical confidence by identifying sample and acceptable error; determining levels of confidence.
Establishes statistical reliability by using mean time before failure, Weill 3-parameter distribution, reliability modeling, and reliability demonstration tests.
Develops experiments by applying full and fractional factorial techniques.
Develops sampling plans by applying attribute, variable, and sequential sampling methods.
Maintains statistical process controls by applying demerit/unit, zone charting, x2 charts for distributions and individual-medial/range for multi stream processes.
Analyzes data by completing hypothesis, normal distribution, and process capability analysis tests.
Prepares reports by collecting, analyzing, and summarizing data; making recommendations.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies; maintaining american society of quality control certified quality engineer qualification.
Contributes to team effort by accomplishing related results as needed.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases