Jekson Vision is headquartered at Ahmedabad, India and also has a presence in USA and Middle East. To provide high quality products, Jekson Vision focuses in value research, design, software and engineering.
Jekson Vision has more than million man years of experience in designing and developing the Vision Inspection Systems for industrial automation domain (mainly in pharmaceutical industries). These systems comprises of various technologies like machine vision and learning, real time embedded, device drivers and a client-server application.
Jekson Vision has added more than 200 satisfied tier one pharmaceutical companies to its list of satisfied customers, with operations from USA, Middle East (Dubai, UAE) and India. Jekson Vision products are designed in accordance with international quality standards such as GMP, FDA, 21CFR part 11 (Pharmaceutical industries), ISO and CE.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases