We are glad to introduce AAR-JAY SOLUTIONS as a professionally managed company designed to meet our customer needs by being flexible enough to understand their actual requirement and deliver the best. AAR-JAY is a young innovative team providing services to its various clients , promoted by professionals having rich experience in Consulting, Staffing, Outsourcing and Training domain specializing in the business of Talent Management solutions. AAR-JAY provides solutions cutting across various domains ranging from Staffing to Training. Its domain knowledge, talent pool, expertise, and goodwill are unrivalled. AAR-JAY follows best practices approach for building and delivering quality solutions to customers. The company presents its products and services as the best and most logical solutions to customers’ needs and problems, and therefore positions itself as a low-cost, high-quality best value provider of services in the current marketplace. As a high spirit team, AAR-JAY with its philosophy of clients first is highly flexible to understand and adapt to the clients needs and delivery of quality services before time. This has proven to be a simple mantra for our success. For more details visit www.aarjaysolutions.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases