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Quality Analyst in Bpo

Keywords / Skills : QA, Quality Analyst, Team leader quality, Quality assurance, Quality Manager

1 - 6 years
Posted: 2019-07-02

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Quality Assurance Executive
Salary
2.00 - 3.50 lacs
Posted On
2nd Jul 2019
Job Description
• Sharing day to day audit based agent performance report to internal management.

• Sharing process & quality improvement inputs to the operations team & the clients based on audit inferences.

• Sharing one-on-one feedback for associate's quality improvement.

• Conducting weekly & daily briefing sessions on errors observed in audits.

• Conducting process knowledge refreshers

• Conducting Quality sessions for new joiners



About Company

subhadrajobs consultancy
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