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Quality Analyst - Claim Authority for a MNC

Keywords / Skills : Mobile Repairer, Mobile Handset Testing, mobile servicing, Quality Checks, Quality Audit, TAT, Mobile Technician

1 - 8 years
Posted: 2018-10-19

Customer Service/ Call Centre/ BPO
Quality Assurance Executive
Any graduate Diploma
3.70 - 7.00 lacs
Posted On
19th Oct 2018
Job Description
Purpose of the Role:
  • Ensure repair vendor / replacement vendor performance to agreed TAT/SLA/ SOP & costs 
  • Ensure 100 % compliance of preventive & breakdown SOP for fraud management 
  • Identify areas of improvement for TAT/SLA/ SOP & costs 
  • Empanelment new partners 
  • Unannounced premise checks and audits of Repair partners 
  • Component level audit like OEM/ODM/Copy and submit regular reports
  • Severity check 
  • Reduction of BER/replacement cases by inspection 
  • Reduction in post repair and repeat repair cases 
  • Reduction of high-value spare parts like LCDs, PBAs 
  • Prepare and submit reports 
  • Complete all assigned responsibilities within the TAT 
  • Graduation in any stream or ITI or Diploma in Mobile Repair 
  • Hands on experience in mobile handset repair 
  • Experience in PCB level repairs 

Interested candidates can send their updated resumes to [HIDDEN TEXT] or call on 9619846461.

About Company

Adept Global is a leading name within the recruitment industry. Our objective is to provide employment services for all industries at all levels of employment. We know that recruitment isn't about filling open positions. It's about understanding your aspirations so that we can find the right people to help transform your business. Our talent, passion, work ethic & commitment have helped us secure in-depth, long-lasting relationships with our clients. Over the years, we have developed a solid reputation of making quality placements and developing mutually profitable partnerships with our clients.
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