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Quality Advisor (Non Calling Process)

Keywords / Skills : customer support (voice), voice support, voice process, International BPO, Call Center, BPO, International Call Center, Customer Support, HGS, Standard chartered Bank, Aegis

2 - 4 years
Posted: 2019-06-20

Job Description

-Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.

- Evaluates and records the quality and performance during each call.

- Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.

- Provides feedback on uniform application of guidelines and procedures.

- Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.

- Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.

- Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Candidates  having minimum 1.6 years to 2years of experience in voice process.

Salary range :- 
upto 3.2LPA
with fixed weekened off

Interested Candidates Please contact:-

About Company

Leaders in IT & ITeS recruitment for Fresher's, Middle & Senior Management....since 2005. Has built a strong team of 25 employees focused on Recruitment Industry working with leading companies to fulfill their requirements. Provizor's vision is to provide an opportunity for every individual to make a career and works towards providing visor people to the corporate world. Provizor is one of the leading recruiting company in Bangalore with 2 branch in which is located on both sides of Forum Mall on Hosur road, Koramangala in Bangalore
Vision - To uphold integrity and ethics while being No1 in the industry.

Carving careers for candidates with in depth info on their job profile.
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