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Keywords / Skills : Technical Support, Customer Support, Voice process, BPO, International Call Center, International BPO, Customer Care Executive, Call Center, Inbound call

2 - 7 years
Posted: 2018-10-20

Job Description
Walk in to Convergys/Concentrix for QUALITY ADVISOR Profile- 

Mention HR SABA on top of your CV.

Call HR Saba-9886210024 once you reach

Designation: Quality Advisor

Nature of Business:-

Full Time and evaluating the quality of inbound and/or outbound calls and other customer contact methods

Utilize a proven methodology of capturing full end-to-end interaction details, analyzing the interactions for common trends and themes, and developing actionable reports and recommendations that will improve the customer experience as well as overall operational metrics.

Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat.

Ability to plan, organize and schedule work flow to meet rigid project deadlines

High initiative with the ability to recognize trends or anomalies/inconsistencies

Communicate professionally and effectively with all levels of management and clients

Responsible for the design, creation of study based form (if required)

Provide recommendations for improvements on process, people and technology

Provides feedback and developmental needs

Facilitates and/or participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients

Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)

Eligibility: Any Graduates (BE/B Tech can also Apply) with Minimum 2 years of International voice Experience Mandate

Shift: Rotational Shifts (Free Transport)

Salary: Salary Up to 3 lacs per annum + 2way free transport.

Date of Joining:- 1st November 2018

Interview Date:- 22nd October 2018 Till 1st November 2018

Interview Timing:- 12 noon to 4 pm

If Interested Please Call SABA- 9886210024 or can send your Updated CV to [HIDDEN TEXT]

or Walk in Convergys/Concentrix India Service Private Limited

Divyashree Towers, #55 Bannerghatta Main Road,Opp to Jayadeva hospital, Next to Airtel Office,

Mention SABA on your CV. Call SABA- 9886210024 for any Clarification

Contact Person- SABA- 9886210024


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