Walk in to Convergys/Concentrix for QUALITY ADVISOR Profile-
Mention HR SABA on top of your CV.
Call HR Saba-9886210024 once you reach
Designation: Quality Advisor
Nature of Business:-
Full Time and evaluating the quality of inbound and/or outbound calls and other customer contact methods
Utilize a proven methodology of capturing full end-to-end interaction details, analyzing the interactions for common trends and themes, and developing actionable reports and recommendations that will improve the customer experience as well as overall operational metrics.
Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat.
Ability to plan, organize and schedule work flow to meet rigid project deadlines
High initiative with the ability to recognize trends or anomalies/inconsistencies
Communicate professionally and effectively with all levels of management and clients
Responsible for the design, creation of study based form (if required)
Provide recommendations for improvements on process, people and technology
Provides feedback and developmental needs
Facilitates and/or participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients
Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)
Eligibility: Any Graduates (BE/B Tech can also Apply) with Minimum 2 years of International voice Experience Mandate
Shift: Rotational Shifts (Free Transport)
Salary: Salary Up to 3 lacs per annum + 2way free transport.
Date of Joining:- 1st November 2018
Interview Date:- 22nd October 2018 Till 1st November 2018
Interview Timing:- 12 noon to 4 pm
If Interested Please Call SABA- 9886210024 or can send your Updated CV to [HIDDEN TEXT]
or Walk in Convergys/Concentrix India Service Private Limited
Divyashree Towers, #55 Bannerghatta Main Road,Opp to Jayadeva hospital, Next to Airtel Office,
Mention SABA on your CV. Call SABA- 9886210024 for any Clarification
Contact Person- SABA- 9886210024
Email- [HIDDEN TEXT]